There couldnt be a better way of wasting a phone call if you are not physically and mentally prepared to make that phone call. Emotions are very easily read over the phone, so one should be attentive while collecting the money, after all it is their money!
Collection training offers an effective and the best debt collection training program explaining the process of professional collection. It is an online training program that makes use of videos to help individuals in developing communication and collection skills they require to improve their telephone collections. The online videos and workbooks are very helpful to the debt collectors, bill collectors, collection agencies and anyone who wants to increase profit by enhancing debt recovery skills. The process of professional collections provides practical reading instructions and engaging video scenarios that captures your attention and makes learning more comfortable and lasting. It reinforces the essentials for the highest achievement in the demanding world of collections. The program also saves valuable time and generates fruitful results be it an initial training for new collectors or an experienced specialists.
The Process of Professional Collections requires a number of collection techniques. The good debt collection techniques include making a confident telephonic voice, improving listening skills, avoiding communication mistakes and effective emotion management. Making the transition to the payment arrangement and handling objections properly before closing the call is also important. The whole process is divided into seven modules. In module 1 the emphasis is more on the voice quality, including inflection and pacing. Module 2 teaches how to improve listening skills and identifying habitual customer responses. Module 3 gives importance to the communication gaffes. Module 4 helps the participants to deal with customers in varied emotional states. Module 5 emphasizes on the basic steps of the collection call. Module 6 tells how to ask questions that help to fetch particular information and module 7 teaches how to handle objections. It also includes elements that must be covered in closing the call.
The video training program on the process of professional collection includes teaching a winning approach to telephone collections. It requires important techniques for collection agents to increase their debt recovery. The program comes with a ready-to-use leader guide for facilitating presentations.
It provides keys to all exercises as well as the related topics for instruction, discussion and group interaction. It also provides three Participant Workbooks (175 pages) that gives important background reading on each module along with worksheets for various video exercises.